Multilingual Call Center Transcription for Beauty Products

(Client: Confidential)

Key Challenges

High Volume:
Organizing more than 4,000 distinct audio files on short notice

Language Complexity:
Transliterating English words into Hindi script while accurately transcribing Hindi content

Accuracy Requirements:
Achieving and maintaining over 98% accuracy

Data Security:

Ensuring complete confidentiality of all client information

Effective Workflow

To manage the large number of files, created a streamlined procedure that made sure each was carefully transcribed and examined

Linguistic expertise

Our team has received specialized training to precisely transliterate English words and transcribe Hindi information while preserving the authenticity of the original talks.

✅ Complete Transcription: Each of the more than 4,000 audio files was accurately transcribed, producing separate outputs

🚀 High Accuracy: We achieved over 98% accuracy through meticulous transcription and review processes

A sizable transcription assignment for a well-known manufacturer of cosmetics. For this effort, more over 4,000 audio files—or about 30 hours' worth of customer interactions—had to be transcribed. The recordings required careful processing of both languages because they were mostly in Hindi with some English content.

Quality Assurance

Conducted thorough manual proofreading to achieve the required accuracy level

Confidentiality Measures

Strict protocols were implemented to safeguard all client data throughout the project lifecycle

Our Approach

⏳ On-time Delivery: The project was finished in the 15 working days as committed.

Impressive Results